We are committed to protecting children's privacy in accordance with the Children's Online Privacy Protection Act (COPPA).
Our Commitment to Children's Privacy
moodXplore is designed for users 13 years and older and complies with the Children's Online Privacy Protection Act (COPPA). We take special care to protect the privacy of children and do not knowingly collect personal information from children under 13.
🇺🇸 United States COPPA Protection
Users under 13 are not permitted to use moodXplore. If we discover a child under 13 has provided personal information, we will delete it immediately.
Age Verification and Restrictions
To comply with COPPA, we have implemented the following measures:
The app is clearly marked as "13+" in app stores
Age verification during account creation
Immediate deletion of accounts discovered to belong to children under 13
No collection of personal information from users under 13
Location-Enhanced Advertising and Children Under 13
🚫 No Location Enhancement for Children
For users under 13, additional protections apply to location-enhanced advertising to ensure full COPPA compliance.
If a user under 13 somehow accesses the app, the following protections automatically apply:
🚫 No Location Enhancement
Location-enhanced advertising is completely disabled for children under 13.
📺 Standard Ads Only
Children see only contextual, non-personalized advertisements that don't track behavior.
👨👩👧👦 Parental Control
Parents can verify that location enhancement is disabled for child accounts.
🔒 Privacy Protection
No location-derived advertising keywords are generated for children.
⚡ Immediate Fallback
System automatically uses standard advertising for any detected child accounts.
🗑️ Data Deletion
Any collected data is immediately deleted upon discovery of underage use.
What Information We Do NOT Collect from Children
In accordance with COPPA, we do not collect the following from children under 13:
Personal identifiers (name, address, email, phone number)
Location information for advertising purposes
Behavioral tracking data
Social media information
Photos, videos, or audio recordings
Persistent identifiers for tracking across websites or apps
Parental Rights and Controls
If you are a parent and believe your child under 13 has provided personal information to us, you have the right to:
Review and Delete
Review any personal information collected from your child
Request immediate deletion of your child's information
Refuse to allow further collection of your child's information
Request that we stop using your child's information
Verification Process
We will verify your identity as the parent or guardian
Verification may require government-issued ID or other documentation
We will respond to verified requests within 30 days
All actions will be taken at no cost to you
Safe Harbor Provisions
We rely on COPPA's safe harbor provisions by:
Clearly marking the app as "13+" in all app stores
Including age restrictions in our Terms of Service
Implementing technical measures to prevent underage registration
Taking immediate action when underage use is discovered
Maintaining compliance documentation and procedures
Technical Safeguards
We have implemented technical measures to protect against underage use:
App Store Controls
Age rating set to "13+" in Apple App Store and Google Play Store
Parental controls respect app store age restrictions
Clear age requirements in app descriptions
In-App Protections
Age verification during account creation
Automatic data deletion for discovered underage accounts
Disabled location-enhanced advertising for any user flagged as under 13
Enhanced privacy settings for young users (13-16)
Advertising Protections for Children
Our advertising practices ensure COPPA compliance:
No Behavioral Advertising
No tracking of children's online activities
No creation of profiles based on children's behavior
No use of persistent identifiers for advertising
No location-based advertising targeting
Contextual Advertising Only
Ads based only on current app content, not user behavior
No cross-app or cross-site tracking
No personalized advertising based on personal information
Family-friendly ad content only
Data Retention and Deletion
For any data inadvertently collected from children under 13:
Immediate Deletion: Data is deleted as soon as underage use is discovered
No Retention: No personal information from children is retained
Secure Deletion: Data is securely and permanently deleted from all systems
Third-Party Notification: Any shared data is requested to be deleted from third parties
Reporting Underage Use
If you believe a child under 13 is using our app, please contact us immediately:
We will investigate the report promptly
If confirmed, the account will be immediately deleted
All associated data will be permanently removed
We will implement additional safeguards if needed
Updates to COPPA Compliance
We regularly review and update our COPPA compliance measures:
Annual compliance audits
Updates to reflect changes in COPPA regulations
Enhancement of technical safeguards
Staff training on children's privacy protection
FTC Compliance
We comply with Federal Trade Commission (FTC) guidance on COPPA:
Our promise: We are committed to protecting children's privacy and maintaining the highest standards of COPPA compliance. If you have any questions about our children's privacy practices, please contact us using the information above.